a) On acquiring a tour, the client is entitled to have a seat in the vehicle;
b) On acquiring a tour, the client is entitled to have included monuments and museums tickets, in accordance with the programme;
c) On acquiring a tour, the client is entitled to a Civilian Liability Insurance and Personal Accidents Insurance as required by the Portuguese Law;
d) The free transfer services are available between Porto hotels and Francisco Sá Carneiro Airport (Porto);
e) All prices include VAT;
f) Cancellations will be accepted only until 6 p.m. of the day before the tour, with 50% refundable cancellation fee; Tupan Tours will refund 100% of the total amount payed if the clients request cancellation due to natural disasters, epidemics, social or political revolutions, sudden family death (of close relatives: parents, spouses, siblings and children) and analogous situations that prevent the client to accomplish the tour and that happened with the knowledge of our company.
g) Complaints will be accepted only if addressed in writing directly to Tupan Tours 10 days after the service, in accordance with EC rules.